Terms of service

Scope of service

Jomia Transport LLC, operating as Jomia Med Transport, provides non-emergency transportation and mobility assistance. We do not provide medical, clinical or emergency services of any kind. In an emergency, call 911.

Scheduling and confirmation

Trips are confirmed by phone or email before the day of travel. Requests submitted without a confirmation from us are not scheduled trips. Booking 24 to 48 hours ahead gives the best availability.

Cancellations and changes

Please notify us as early as possible if a trip changes or is no longer needed so the vehicle can be reassigned. Late cancellations may be subject to a fee, which will be explained before booking.

Assistance limits

Drivers assist with walking to and from the vehicle, boarding, wheelchair securement and personal bags. Drivers do not perform lifting beyond safe transfer assistance and do not provide in-home care.

Rider conduct and safety

Seat belts and mobility securement are required at all times. We may decline or end a trip where safety cannot reasonably be maintained.

Pricing

Fares depend on distance, vehicle type and assistance level and are quoted before the trip. Wait time and additional stops may affect the final amount.

Questions

Call (571) 580-3193 or email jomiateam@jomiatransport.com.

Passenger feedback

What our passengers say.

Kind words from passengers and families who have traveled with Jomia.

Excellent and Reliable Service

Jomia Med Transport has been wonderful to work with. The driver was professional, courteous, and arrived right on time. The entire ride was comfortable and stress-free. I highly recommend them for anyone who needs dependable medical transportation.

Michael R.

Professional and Caring Drivers

I was very pleased with the service from Jomia Med Transport. The driver was patient, respectful, and made sure everything was handled safely. The vehicle was clean and the ride was smooth. Great experience from start to finish.

Linda M.

Always On Time

Jomia Med Transport provided excellent service for my medical appointment. They arrived on time, communicated clearly, and made sure I got to my appointment safely. I really appreciate their reliability and professionalism.

Robert T.

Highly Recommended

I had a great experience with Jomia Med Transport. Booking was easy, the driver was friendly and professional, and the entire trip went smoothly. It is reassuring to have a transportation company that truly cares about its passengers. I would definitely recommend them.

Sarah W.

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