Hospital transfers come in three shapes. Going in for a planned admission, coming out after discharge, or moving sideways from a hospital bed to a rehabilitation or skilled nursing facility. Each has its own timing pressure.
Discharges are the hardest. A patient is cleared to leave, the bed is needed, and family are often at work an hour away. Jomia coordinates with whoever is calling, whether that is a discharge planner, a spouse or a case manager, and gets the pickup arranged around the actual release time.
Because the trip usually happens on a rider's weakest day, the standard is higher, not lower: help through the lobby, help into the vehicle, help through the front door at the other end.